Your Feedback Matters!
In November 2024, YMCA WorkWell ran a national Member Experience campaign and heard from 39,000+ members from 99 YMCA locations across Canada.
Here at YMCA Northumberland, we heard from 605 members and we wanted to share the results and the corresponding focus areas for our Y.
OUR KEY STRENGTHS
From all survey respondents, these are our Top Three Scores for our YMCA on a 1-100 scale. Serving diverse individuals across Northumberland, we are proud to report that these are strengths that apply to everyone and we believe these values are the cornerstone of who we are.
Members feel that staff are enthusiastic and welcoming.
Members believe that the YMCA has a positive impact on their well-being.
Members feel included and safe at our YMCA locations in Northumberland.
OUR FOCUS AREAS
With your valuable feedback, we pinpointed key areas for improvement to our Y. These areas are now in the spotlight as we strive to elevate and enrich your member experience.
HIGHLIGHTS OF OUR IMMEDIATE IMPROVEMENT ACTION STEPS
- Ran Fitness Survey to determine additional times & types for fitness classes
- Fall programming for Families will offer options for the whole family to participate in together
- Major refresh of key equipment at Brighton and Cobourg locations
- Recognizing and celebrating our Y Thrive graduates ongoing across Nothumberland
- Hired more Maintenance Staff
- New HVAC system and Steam Room repairs in Cobourg location
- New Flooring in Brighton location
- New Roof coming soon to Cobourg location